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Refund Policy

Company: SIMPLE SOLUTION GLOBAL LIMITED.
Effective Date: [25/05/2025]
Support: 24/7
Contact Email: simplesolutiongloballtd@gmail.com
Mobile: +44 7936 706006

At SIMPLE SOLUTION GLOBAL LIMITED, we are committed to providing reliable and professional call center services to our clients. Our refund policy is designed to ensure transparency, fairness, and client satisfaction. Please review the policy below for refund eligibility and procedures.

Eligibility for Refund

You may be eligible for a refund under the following conditions:

  1. Non-Delivery of Service:
    If the service promised was not delivered due to a fault on our part, a full refund will be issued.
  2. Substandard Service Quality:
    If the quality of service delivered is significantly below the agreed standard (with valid proof), we may offer a partial refund upon review.
  3. Technical Failures (Company Side):
    In case of technical errors such as server downtime, call system failures, or other disruptions caused from our side, a refund may be provided depending on the severity and impact.
  4. Client-Initiated Cancellation:
    • If the client cancels before the service starts, a 70% refund will be provided.
    • If the client cancels after service commencement, no refund will be issued.

Non-Refundable Conditions

Refunds will not be issued in the following cases:

  • The service has already been fully delivered and consumed.
  • Client violates terms of service or engages in misuse.
  • Delays or issues caused by client-side errors (e.g., incorrect data, lack of response).
  • One-time setup fees or non-recurring charges are non-refundable.

Refund Processing

Once a refund request is approved, it will be processed within 7–10 business days via the original payment method.

How to Request a Refund

To request a refund, please contact our support team with your service details and reason for the request:

📧 Email: simplesolutiongloballtd@gmail.com
📞 Phone: +442038834222
🕐 Support Hours: 24/7

Policy Updates

SIMPLE SOLUTION GLOBAL LIMITED. reserves the right to update or modify this refund policy at any time without prior notice. The latest version will always be available upon request.